Table of Contents

Download Quick Start Guide of BR-6004 Plus

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About Configuration:

1. Q. How do I configure the Broadband Router?

A. Access the Broadband Router configuration through any Internet browser. Simply enter the IP address (192.168.168.230), and "password" as the password, and you are in. You also can use CLI (Command Line Interface) over “null-modem” or telnet session to issue commands to do.

2.How can I access “Command Line Interface” through its console port?

A. Connect your PC to the router’s RS-232 port (using a supplied null modem cable) and invoke a PC terminal emulation program (such as Hyper Terminal) and set its parameter parameters to be 19200, 8, None, 1, None. Then hit a few carriage return from your PC keyboard until you see login prompt from the screen (coming from the router).

If you can communicate with the router through its RS-232 port but previously not through the router’s LAN port, the LAN port may not be properly connected or the TCP/IP was not properly installed in your PC. 

3.Q. Can I manage the router remotely (from Internet)?

A. Normally, since your router will be assigned a private IP address (192.168.168.230), you can not access your router remotely through the Internet. However, if you work with your ISP and obtain a public IP for your router (by manually configuring a public IP address to your router), you can manage the router remotely by your browser (Graphical User Interface) or telnet (Command Line Interface) through the Internet. Alternatively, if you connect a modem to the router’s RS-232 port as well as your remote PC, you can dial up from the remote PC through the regular telephone network to your router. 

4. Q. How do I find out what Firmware version is on my Broadband Router?

A.To check firmware version, go to the "About System" from the Access Router Manager (ARM). Or type "Show system" from the Command Line Interface.

5. Q. How do I get the MAC address for the Broadband Router?

A. You can browse ARM, and select "About System" to check MAC address. But this is just the router's MAC address on LAN port. The EWAN port's MAC address of the router equal LAN port's MAC address plus one.

You can also use CLI (Command Line Interface) command "show system" to check LAN port's MAC address.

6. Q. I have changed the address of the router, how do I get to the Access Router Manager (ARM) screen if I forgot this new address?

A. If your PC attach to router's LAN port, you can execute "ipconfig" in MS-DOS. Check gateway's IP address, this is the new IP address of the router. Or you can use CLI command "show dhcp" to check "Default gateway". 

7. Q. PPPoE Timeout, what does it do?

A. PPPoE Timeout mechanism is used for save customer's money. This feature force router to disconnect connection, if the idle time of this connection is over PPPoE Timeout setting. If users always wish to keep call alive, users can set PPPoE Timeout value to zero.

8. Q. If I install PPPoE, should I enable the PPPoE Timeout?

A. Yes, we suggest to enable this timer to save user's money.

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About System Operation:

1. Q. What is the maximum number of users supported by the Broadband Router?

A. User can use switch or hub to attach to LAN port to extend the attached number of PC. In this way, the Broadband Router supports up to 253 users, if the Broadband Router is configures as a Class C private network.  

2. Q. What is the proper way to reset (turn off and on) my cable/DSL modem and home network using the Broadband Router?

• Please try and re-initialize your devices by performing the following power sequence:

• Turn off modem (unplugged if necessary)

• Turn off Broadband Router (unplugged the power)

• Turn off your computer

• Turn on your modem, wait for all the light to stabilize.

• Plug in the Broadband Router, wait about 30 secs for start up.

• Finally turn your computer back on.

3. Q. How do I know if my computer is connected to the Broadband Router?

A. Please try the following procedure:

• Check the PC’s TCP/IP setup by running “winipcfg” (or “ipconfig” if you are running Windows NT) from the DOS Prompt.

• Verify that corresponding to the LAN card the PC has indeed obtained an IP address(e.g., in the range of 192.168.168.0-254),

• Verify that the Gateway’s IP address is indeed 192.168.168.230

4.Q. I already have a 10 or 100Mbps Ethernet card, is it compatible with the Broadband Router?

A.  Yes, the Broadband Router has a built-in 10/100Mbps Auto-sensing switch which supports both 10 and 100Mbps.  

5. Q. How do I upgrade the firmware for the Broadband Router?

A. There are two ways to upgrade the firmware.

(1) 1.1> Using browser to access (192.168.168.230) router's ARM (Access R     outer Manager).

• 1.2> Select "System Upgrade" from the menu

• 1.3> Input the exact file path and name, then press "Upgrade" button.

• 1.4> Please wait about 2 minutes to proceed download firmware.

• 1.5> If download success, please select "Reset System" to reset router.

• 1.6> If download fail, please repeat step 1.2> to 1.4> to download again.

2) 2.1> Connect PC COM1 and router console port by "null modem" cable.

• 2.2> Execute HyperTerminal in the communications of Windows's access

• 2.3> Set Properties of HyperTerminal to "directly connect to COM1".Set Port Setting (press Configure.. button) to,

• Bits Per second: 19200

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow control: None

• 2.4> Press "Call" button in the HyperTerminal to make a connection between router and PC.

• 2.5> Input password to enter router's console manager

• 2.6> Input "download firmware" to start download procedure

• 2.7> You will see warning messages on the screen. If you want to stop download function, please input 'n' to leave download process. Input 'y' and press "enter" to continue download.

• 2.8> There are three terminal speeds to download. Please input '1' for 57600bps, or '2' for 38400bps, or '3' for 19200. Suggest to choice '1' to speed up download.

• 2.9> Press "Disconnect" button in the HyperTerminal, and change terminal speed to 57600. Then press "Call" button to connect again, and press "enter".

• 2.10> Please press 's' to start Z-modem file transfer

• 2.11> Press "Transfer" button and input the exact firmware file path and name.

• 2.12> Press "Send" button to proceed download.

• 2.13> If download success, the system will restart in a few seconds.

• 2.14> If download fail, please reset router and repeat step 2.3> to step 2.12>. Try to download again.

• 2.15>Change Hyper terminal speed back to 19200

6. Q. What do I do after I have installed the Firmware for Broadband Router?

A. If you use CLI to download firmware, the system will reset automatically. If you access ARM to download firmware, please reset system after download success. Wait about 30 seconds, the system will be ready for work. Reset your computers to reconnect to router.

7. Q. How do I know if I am using PPPoE?

A.  Please check PPPoE LED's status. If LED is on, it means PPPoE connection is existed. Otherwize, PPPoE connection doesn't exist.

8. Q. I have WinPoeT or EnterNet300 (PPPoE dial out program) on my computer, do I need to disable them?

A. Yes, once you have configured the PPPoE correctly in Broadband Router. 

9. Q. I cannot get to the Access Router Manager screen when I type 192.168.168.230, what do I do?

A. (1) Please check LAN port's link LED light to make sure the connection is ok.

(2) Using CLI command "show dhcp" to check "Default gateway" is “192.168.168.230” or not. If the Default gateway is different, please use correct IP address to browse. If the Default gateway is the same, please reset PC, and try again.    

10. Q. I have changed the password but forgot what they are, what do I do?

A.  The only way is to restore factory configuration to router, and the password will also restore to default value. The method is to connect PC COM port and router by "null modem" cable, and execute HyperTerminal utility. Reset router you will see "loading firmware...." on terminal. When "Ready" message display on terminal, please immediately press "Ctrl-C" to restore factory configuration. If success, router will display "Clearing system configuration..." and restart system. Otherwise, please try again.

11. Q. Can I change the factory default password?

A.  Yes, there is two ways to change the password.

• Using CLI command "change password" to change the value.

•  Using browser to access ARM at first.

• Select "Change Password" from menu, and then you can modify password.

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About ISP Issue:

1.Q. How do I know if I have a Static or Dynamic address?

A.  Please check with the ISP which provide your cable/DSL service.  

2.Q. I have a static IP address, why can't I connect to my ISP through the Broadband Router?

A. With a static IP address you will need to manually enter your IP settings in the Router. Simply enter the Access Router Manager and select EWAN for Interface setting in “Basic Internet Access” using your browser and enter your IP information.

3.Q. If I have a domain name, is it possible to get the IP address associated with that name?

A. Most of ISPs do not allow for the hosting of domain names other than the ISP's domain, however contact your ISP for detail.

4.Q. Why can’t my Broadband router obtain the IP address assigned by my ISP?

A. Please try the followings:

• 1>  Make sure that your cable or DSL modem is connected properly.

• 2>  Maybe your ISP having down time. Check Link light (cable modem)/ADSL light (ADSL modem) on or off.

• 3> Try resetting your cable or DSL modem by powering off and on.

• 4> If you are using dynamic IP addressing, make sure that your cable modem is DHCP-capable or your DSL modem is PPPoE supported.

5. Q. Having trouble getting a DHCP address from your ISP?

A.  Some ISP uses the MAC address of you NIC to enable service. If this is your situation, you can do one of the following.  Use the original PC that was setup for your ISP and use the Clone MAC Feature in the Broadband to clone the MAC address of the provisioned Ethernet Adapter. Please refer to following question for more details.

6.Q. I already registered my MAC address with my ISP and I am only allowed to register only one MAC address. How can I use the Broadband Router with this ISP?

A. You can use the MAC Clone Feature to do this. The setting method is as follows,

• (1)In Windows “Start” menu, select “Run” and enter “telnet 192.168.168.230” and then press “OK”.

• (2) Enter the default password (which is “password”) and then <Enter>

• (3) Press "Ctrl-E" to convert the CLI to the Advanced mode.

• (4) Key in "add profile ewanisp" for the EWAN profile and then <Enter>

• (5) Select '1' for Internet access only and then <Enter>..

• (6) Press <Enter> to select "Ethernet" as the medium type or type in the medium you want and then <Enter>..

• (7) Press <Enter> to proceed with the Clone MAC address setting.

• (8) Input the MAC address that the ISP requires to establish a connection (this is the MAC address in the PC that your ISP connected the internet connection for you. To find out the MAC address on that PC, in DOS mode key in “ipconfig /all.” A whole list will be listed, the MAC address is the “Physical Address”) and then press <Enter>.

• (9) Press <Enter> or ‘y’ to enable IP routing.

• (10) Press <Enter> or 'y' to get IP address automatically.

• (11) Enter the host name that your want and then <Enter>.

7. Q. I had connected to Internet and get an IP form my ISP, but I still do not able to get my emails or my ISP web page, what can be done?

A.    It may be caused by DNS problem. You can check it by following step:

• Connect one of the computers directly to the cable/DSL modem.

• Open a command prompt and ping the ISP web server or mail server name given. You should be able to get an IP address when it replies.

• After you get the IP Address, enter the IP address on the mail server option or the Internet browser, and then you can access these servers through Broadband Router.

8.Q.I have a DSL modem, why does my Broadband Router loose Internet connection?

A. Certain DSL provider has a time out limit to disconnect you after a certain amount of time spent on the Internet. To avoid this, you will need to set the "idle timeout seconds" to an appropriate value, e.g. 600 seconds.  If you set the value to 0 seconds, it means "never" time out.

You have 2 methods to set the "idle timeout".

•    1> From Access Router Manager (ARM)

•    1.1> Choose "Connection profiles" item.

•    1.2> Select or new a profile associate to the EWAN port.

•    1.3> Set the "Idle Timeout (0-3600 seconds)" at bottom of the page.

•    2> From Command Line Interface.

•    2.1> Enter the Advance Mode if necessary (type ctrl+E).

•    2.2> Type "add profile xxxx" beside the prompt (xxxx is your profile name)

•    2.3> Choose an EWAN interface "PPPoE".

•    2.4> Follow and enter the rest parameters.

•    2.5> Finally you will see "idle timeout seconds", and then type-in the value you want

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About Browser Issue:

Q. I can connect to 192.168.168.230 using my web browser, but I can not connect to any other web addresses. Why?